Shipping & Returns
PLEASE NOTE: During sale periods deliveries may take slightly longer, please allow up to 7 days for the arrival of your purchase.
Express 2-5 working days
Please let us know if you require a next day delivery service and we will do our best to meet your requirements. This service will be available for orders placed before 12pm Monday- Thursday. Please send your request to: firstname.lastname@example.org.
Orders can be placed online and collected at our Golborne Road store. You will receive an email to confirm when your order is ready to collect. Please choose the UK delivery option and then send a request to collect the items in store to: email@example.com
EU Express 5-10 days
Orders placed at any time will be received within 5-10 days, for Scandinavia please allow an extra 2-3 days.
Rest of World
Express service 7-10 days
Orders placed at any time will be received within 7-10 days (Please note that our goods are shipped duties unpaid, which means the receiver of the good will be liable to pay customs and duties taxes upon arrival) For any further information on this please contact firstname.lastname@example.org
In the event you are not completely satisfied with your order we will be happy to offer you a full refund if the order is returned within 14 days. Item(s) must be in a new and unworn condition with all packaging and garment tags attached. For all returns please contact a member of our customer service team by emailing email@example.com and we will be happy to help you complete your return.
Please note: if you are returning from outside of the EU please ensure the parcel is clearly marked with ‘BRITISH GOODS RETURNED’. We are unable to refund any shipping, custom taxes or duties incurred.
1 Capitol Industrial Centre
Wickford, SS11 8YW
To avoid disappointment we advise that you place a new order for the items you wish to exchange for and then request your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving you return.